Finding quality automotive parts and accessories can be difficult, especially if you are looking for items for a rare car. Many car lovers now turn to the internet when purchasing parts and accessories, but it can be difficult to know which website to trust. One of the auto parts stores available online is J C Whitney Auto Parts, a company that has been serving customers for many years. This company is known as an industry leader, offering consumers excellent prices on more than a million parts and accessories. If you are trying to decide if you should use JC Whitney for your auto parts needs, here is a closer look at the company, the pros and cons of using the company, and other helpful information that can help you make the right decision.
About the Company
J C Whitney auto parts and accessories company has been in operation for nearly 100 years. The company advertises that they provide the lowest prices on parts and the company also claims that they have the most comprehensive collection of auto parts and accessories in the entire world. According to the company website, they have more than 1.2 million parts at their warehouse for more than 25 million vehicles. The company also carries over 100,000 accessories for millions of rides, ensuring that vehicle lovers can find the parts or accessories they need.
The company provides a one-year guarantee on many of their accessories and parts and they do not charge restocking fees if you return parts. JC Whitney also offers fast delivery, ensuring that customers get their parts as quickly as possible. Multiple online payment options are available and for those who do not want to shop online, it is possible to request a printed catalog as well.
Benefits of Using JC Whitney
Purchasing automotive parts and accessories from JC Whitney comes with many excellent benefits. The following are just a few of the benefits that customers can enjoy when purchasing from this company.
- Benefit #1 – Excellent Selection – One of the main benefits offered by JC Whitney is the huge selection this company offers their customers. Although OEM parts are not offered, the company provides a huge variety of aftermarket parts for millions of vehicles. It’s possible to find almost anything you could need to fix or improve your vehicle. Not only do they offer parts and accessories for well-known brands, such as Chevy, Ford, and BMW, they offer parts for lesser known vehicles as well. With millions of parts and accessories, you will have no problem finding exactly what you need for your vehicle.
- Benefit #2 – Easy to Use Site – Another benefit JC Whitney has to offer is an easy to use website. The company website is extremely easy to use and navigate. You can shop by your vehicle’s make and model, or it is possible to browse by using the links for general departments or popular brands. When customers look at specific parts or accessories, they appreciate the helpful description and quality photos that make it easier to make the right buying decision.
- Benefit #3 – Additional Support – When customers need additional help, JC Whitney offers multiple ways to get additional support. Online live support is provided on the site, making it easy to talk with a customer service representative immediately. The company claims to have more than 200 customer service representatives that ensure customers get the service and support they need seven days a week and 24 hours a day. Multiple contact options are available and the website offers a FAQ’s page that will answer the questions of most shoppers.
- Benefit #4 – Excellent BBB Rating – JC Whitney is a Better Business Bureau (BBB) accredited business and has an A+ rating with the BBB. The company has been accredited with the BBB since 2010. Although several complaints have been filed against the company with the BBB, JC Whitney has responded to and resolved all of the complaints that were filed. Since the company is accredited by the BBB and currently has an A+ rating, customers can feel confident doing business with this company.
- Pro #1 – Easily find parts and accessories, even for rare vehicles
- Pro #2 – Low prices with a Low Price Guarantee
- Pro #3 – Excellent return policy
- Pro #4 – More than 200 customer service reps available to help customers
- Pro #5 – Fast delivery
- Pro #6 – Delivers within the U.S. and internationally
- Pro #7 – Website is CyberTrust certified for safe online shopping
- Pro #8 – Printed catalogs are available
- Pro #9 – Long history of excellence in the auto parts industry
- Pro #10 – Easily sign up for special deals and expert tips by email
- Con #1 – Some customers have complained about being put on hold too long by customer service reps
- Con #2 – Customer service reps may not be able to provide in-depth information on parts and accessories
- Con #3 – The company doesn’t offer OEM parts
- Con #4 – Several complaints have been filed with the BBB by unsatisfied customers
JC Whitney claims to offer the lowest prices on auto parts and accessories. In fact, according to their website, they claim that most of their prices are 50% lower than the prices charged at other stores. The company also provides many special offers that help customers save even more money. JC Whitney has a Low Price Guarantee, which means that if customers find a better price, they can let the company know and the company will happily lower their price to match a competitor’s price. If a customer has already made the purchase, JC Whitney will refund the difference within 30 days of the purchase as long as the guarantee’s conditions are met. However, it is important to keep in mind that the company will not match prices from auction sites, such as Amazon, Overstock, and eBay.
Areas Serviced by JC Whitney
Customers around the world are serviced by JC Whitney auto parts and accessories. Within the contiguous 48 states, they do offer free standard shipping with no minimum purchase. They also ship to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands using Bongo International, which offers excellent shipping rates. For customers outside of the United States, all shipments are shipped using Bongo International as well, providing international customers with discounted shipping rates, shipment tracking, and fast delivery times.
Reviewer Recommendation and Suggestions
JC Whitney is one of the most trusted names in the auto parts and accessories industry and not only does the company offer an excellent website and a huge selection of parts, they also provide some of the best prices as well. They offer parts to customers around the world, and it’s even possible to find parts and accessories for rare, lesser known vehicles. Although there have been a few complaints from customers, overall this company receives a 4.8 star rating from us for their quality, selection, support, and prices.